Successful Cases
IT System Implementation and Support for a 600 people team during Beijing Olympic Game
Faced Challenges:
- Among 600 team members during the Olympic Game, about 100 administration staff, doctors, media reporters who will rely on IT system during the game.
- The application system are various in different department, which are also included satellite phone, mobile wireless Internet connection, and real time video/image transfer.
Solutions:
- The key is to identify and assure the requirement detail, where, when, what and who are needed, get equipment and staff ready on time, complete the system implementation and inspection at Olympic village and MPC in the timeframe required by Beijing Olympic Commitee.
- During the game, provide 24x7 on-site support to assure the system service upon running.
Value Added to Customers:
- Performed as a service provider in local, based on our resource and coverage network
- Optimized the resource utilization and arrangement, highly lowered the customer costs
- Worked and coordinated with this Western Olympic Committee IT team on system requirement analysis, vendor selection, cost, time and risk management, team-build & training, system implementation and inspection, on-site support arrangement and management.
DC Hardware Maintenance for 2 x Fortune 500 companies in China
Faced Challenges:
- To respond to a customer request via phone or email within an hour
- Arrange engineers to arrive customer sites within 4 hours for service request
Solutions:
- Resource arrangement to answer phone calls and emails
- Field engineers and backup engineers readiness
- Escalation map and management for service assurance
Value Added to Customers:
- Worked as one team with customer IT global team and other parties
- Provided information we can gather on site
- Troubleshoot with global team remotely
- Reported and confirmed to global team for the service result.